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SHIPPING & RETURNS
Returns Policy
At Pacific Style, we strive to ensure complete satisfaction with every order. As a custom apparel decorator, each item is made specifically to your design and specifications. Because of this, we do not accept returns or exchanges on customized items.
Customized Items
We do not accept returns or exchanges on any items that have been customized, including custom-printed apparel, embroidered items, and products with uploaded artwork or specific design requests.
Order Accuracy
We recommend:
- Verify sizing using size charts before ordering — customized items cannot be exchanged for incorrect size selection.
- Carefully review artwork and any proofs sent before approving production.
Damaged or Defective Items
Contact us within 5 business days of receiving your order. We will evaluate the issue and replace or repair defective items at no additional cost. This does not cover incorrect size or artwork errors once approved by the customer.
Order Changes or Cancellations
Once production has started on a custom order, it cannot be changed or canceled. Contact us immediately after placing your order to discuss potential options.
Shipping Policy
Processing & Shipping Times
- Processing: Most custom orders processed within 3 business days (may vary by complexity and volume).
- Standard shipping: 3-7 business days within the continental U.S.
- Expedited shipping available — ask about rush options when requesting a quote.
Local Pick-Up
Available at our California Sales Office. You will receive an email when your order is ready.
8885 White Oak Ave, Ste 101, Rancho Cucamonga, CA 91730
Phone: (909) 330-3862
Drop-off and pick-up only — no retail, no production
Please have your order confirmation and valid ID ready.
Shipping Rates
Shipping rates are calculated based on order size, method, and destination. Your quote will include shipping estimates.
Shipping Notifications
Confirmation email with tracking information sent when your order ships.
International Shipping
Currently U.S. only. Contact service@pacificstyle.com for international inquiries.