Returns Policy for Pacific Style
At Pacific Style, we strive to ensure you are completely satisfied with your order. As a custom apparel decorator, each item is made specifically to your design and specifications. Because of this, we do not accept returns or exchanges on customized items. Please carefully review the following guidelines before placing your order.
Customized Items
Due to the personalized nature of our products, we do not accept returns or exchanges on any items that have been customized, including:
- Custom-printed apparel.
- Embroidered items.
- Products with uploaded artwork or specific design requests.
Order Accuracy
To ensure that you receive exactly what you envisioned, we highly recommend that you:
- Verify Sizing: Double-check size charts provided on our website to ensure accurate sizing before placing your order. Customized items cannot be exchanged or returned due to incorrect size selection.
- Review Artwork: Carefully upload your artwork and review any proofs that we send you. It is your responsibility to ensure that all custom designs are accurate, including colors, placement, and details.
If a digital proof is provided, please take the time to thoroughly review it before approving production.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 5 business days of receiving your order. We will evaluate the issue and, if the product is defective, we will replace or repair it at no additional cost. This does not include issues related to incorrect size or artwork errors once approved by the customer.
Order Changes or Cancellations
Once production has started on a custom order, it cannot be changed or canceled. If you need to make adjustments, please contact us immediately after placing your order to discuss potential options.
Contact Us
If you have any questions about our Returns Policy or need assistance with your order, please reach out to us at:
Pacific Style
Email: service@pacificstyle.com
Phone: 909-330-3862
Address: 10700 Jersey Blvd, #570, Rancho Cucamonga, CA 91730
Thank you for choosing Pacific Style for your custom apparel needs. We appreciate your business and encourage you to reach out with any concerns before finalizing your order.
Shipping Policy for Pacific Style
At Pacific Style, we take pride in providing fast and reliable shipping for all of our custom products. Please review our shipping policy below for details on processing times, delivery options, and local pick-up availability.
Processing & Shipping Times
- Processing Time: Most custom orders are processed and ready to ship within 3 business days. Please note that production times may vary depending on the complexity of the order and the volume of orders being processed.
- Shipping Time: After your order has been processed, shipping times will depend on your location and the shipping method chosen at checkout.
- Standard shipping typically takes 3-7 business days within the continental U.S.
- Expedited shipping options are available at checkout for faster delivery.
Please be aware that processing times are separate from shipping times, and delays may occur during high-demand periods or due to unforeseen circumstances (e.g., shipping carrier delays).
Local Pick-Up
For our local customers, local pick-up is available at our shop location. Once your order is ready, you will receive an email notifying you that your order is available for pick-up. Orders can be picked up at the following address:
Pacific Style
10700 Jersey Blvd, #570
Rancho Cucamonga, CA 91730
Phone: 909-330-3862
Local Pick-Up Hours:
- Monday – Friday: 9 AM – 6 PM
Please have your order confirmation and a valid ID ready when picking up your order.
Shipping Rates
Shipping rates are calculated at checkout based on the shipping method and your location. We offer standard and expedited shipping options to accommodate different needs.
Shipping Notifications
Once your order has shipped, you will receive a confirmation email with tracking information, so you can monitor your package’s journey to your destination.
International Shipping
Currently, we only offer shipping within the U.S. If you are located outside of the U.S. and would like to inquire about potential international shipping, please contact us at service@pacificstyle.com.
Contact Us
If you have any questions or concerns regarding your order’s shipment, please reach out to us:
Email: service@pacificstyle.com
Phone: 909-330-3862
We are committed to delivering your custom products in a timely manner and ensuring your satisfaction with every order. Thank you for choosing Pacific Style for your custom apparel needs.
Let me know if you need any modifications or additional details!